Terms & Conditions

 

For the purpose of these terms and conditions the following words shall have the following meanings:-

 

"Company" shall mean Warren Plumbing & Installations, Unit 20, Eden House, Forge Lane, Saltash, Cornwall, PL12 6LX.

 

"Customer" shall mean the person or organisation for whom the Company agrees to carry out works and/or supply materials.

 

• Prices are open to acceptance up to one month from date of quotation.

• By accepting the quotation given by the Company the Customer is also accepting these Terms and Conditions.

• Once a quotation has been accepted, any changes or additions will be subject to a price review:

  • Where a quotation is provided, every effort will be made to complete the order within the quoted price and to the specification. However the quotation shall be in no way binding on the Company unless specifically agreed in writing. Where the quantity, quality or description of goods supplied differs from the specification, or where unforeseen circumstances result in an increase from the quoted cost this will be notified to the Customer at the earliest opportunity.

• Dates given for commencement of work are approximate only. Whilst every effort will be made to keep to a given date, work can sometimes be delayed. The client will be notified near the expected date.

• If the Customer cancels their instructions less than 14 days prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out and/or materials supplied in accordance with such instructions.

• All labour carried out is guaranteed for 100 days from date of completion. Work is guaranteed only in respect of work directly undertaken by the Company and payment in full has been made.

• All materials used are guaranteed as per manufacturers’ warranty.

• The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal conditions, failure to follow Company’s instructions, misuse or alteration or accidental damage. Where a defect occurs within the said warranty period the Company will repair the defective goods or, if repair is not practicable, replace with goods of a similar quality. This does not affect statutory rights.

• Unfortunately no guarantee will be given on materials if they are not supplied by the Company, unless it has been agreed beforehand. We only supply quality materials from well-known brands that we are used to dealing with.

• The Company will not guarantee any work in respect of blockages in waste and drainage systems, etc.

• Where specified a deposit is payable to fulfil the order and work will not commence until this is paid. The invoice for the remaining cost is due immediately upon receipt.

• Interest will be charged on balances remaining unpaid 7 days after receipt of invoice at the rate of 10% per week at the discretion of the Company.

• The Customer is not entitled to withhold payment in full by reason of minor defects which can be remedied under a snagging procedure. The Company will operate a snagging procedure whereby if defects are noted either on completion or within 14 days thereof and notified in writing, the Company will rectify these within a reasonable time of notification, taking into account the obtaining of any necessary replacement parts.

• Risk of damage to or loss of any goods delivered to site in connection with this order shall pass to the Customer at the point of delivery.

• Although the Company accepts employer’s liability for its employees and for sub-contractors, the Customer is under a duty as owner or occupier of the site to take reasonable steps to ensure the ordinary safety and security of the site and to advise the Company of any circumstances which might affect Health & Safety.

• The Company will leave the work installation area in a safe and a reasonably clean and tidy condition on a daily basis.

• The Company will not accept liability for any loss or delay occasioned by events beyond its reasonable control nor by acts or omissions on the part of the Customer nor by any delay in the supply of materials caused by strikes, lockouts, or economic circumstances or any other event beyond the Company’s control.

• The Company will make good as far as possible any damage unavoidably caused to walls and floors by the installation, but this will not extend to renewing plaster or plasterboard, brickwork, tiles and floor-coverings unless specifically stated.